Privacy Policy
Last Updated: January 1, 2026
1. Information We Collect
We collect information to provide better services to our users. This includes:
- Account Information: Name, email address, and password hash when you create an account.
- Business Data: Store details, inventory counts, order history, and customer data synced from your sales channels (Shopify, WooCommerce, etc.).
- Usage Data: Information about how you interact with our dashboard, including API calls and feature usage.
2. How We Use Data
We use the collected data strictly to operate the Order Management System. Specifically:
- Inventory Sync: To calculate real-time stock levels across your connected warehouses and update external marketplaces.
- Order Processing: To route orders to the correct fulfillment center and generate shipping labels.
- Analytics: To provide you with sales reports and demand forecasting.
3. Data Security
We take security seriously. Your data is encrypted at rest and in transit using industry-standard TLS 1.3 protocols.
Note for Enterprise Users: If you host RetailCoder on your own infrastructure (Self-Hosted), you are responsible for the security of that specific instance and database.
4. Third-Party Sharing
We do not sell your data. We only share data with third parties essential to the service, such as:
- Cloud Infrastructure Providers (e.g., AWS, Vercel)
- Payment Processors (e.g., Stripe, Razorpay)
- Email Delivery Services (e.g., SMTP providers)
Have questions about your data? Contact our DPO at oms.support@retailcoder.com