Returns (RMA)
Handle customer returns and inventory restocking.
1. Create RMA#
Open any Completed order and click "Create Return".
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You must select: - Which items are being returned - Reason (Damaged, Wrong Size, Change of Mind) - Condition (Sellable vs. Non-Sellable)
2. Restocking Logic#
Based on the condition selected, the OMS automatically routes inventory:
- Sellable: Added back to
Sellable Qty. Available for sale immediately. - Damaged: Added to
Non-Sellable Qty. Requires manual write-off later.
RefundsCreating a Return updates inventory but does not automatically process the refund payment. You must click "Issue Refund" to trigger the payment gateway (Stripe/Razorpay) reversal.